What are "work groups" in Pega?

Work groups in Pega are defined as groups of users who are responsible for the management of cases. This concept is crucial in the Pega platform as it allows for the organization of workloads within the system, facilitating effective collaboration and case handling among team members. By designating specific users into work groups, Pega can streamline processes, enhance accountability, and ensure that tasks are managed by the appropriate personnel based on their roles or responsibilities.

In a Pega application, these work groups can be set up to reflect various organizational structures, and they can also be configured to suit the workflow of case management. This ensures that tasks are routed appropriately and that work is distributed efficiently within the team. By leveraging work groups, organizations can better manage their resources and optimize performance in case resolution.

The other options represent different concepts: data storage pertains to how information is kept within the system, user profiles individuals’ specific settings and permissions, and software development teams refer to groups focused on application development rather than case management.