What describes how a business application should function in Pega?

The correct answer is case life cycle design, which refers to the detailed blueprint that outlines the various stages and processes a case undergoes from initiation to resolution within a Pega application. This framework not only specifies the steps involved but also defines the roles, actions, and interactions necessary at each stage of the case journey.

By focusing on case life cycle design, businesses can effectively model their workflows and ensure that the application functions according to their operational requirements. This approach ensures clarity in how cases are handled, providing a structured method for both service delivery and performance tracking. It allows for better organization of processes, efficient resource allocation, and improved overall user experience.

In contrast, while case management analysis, risk management strategy, and financial analysis tool pertain to their respective areas within a business context, they do not encompass the comprehensive flow and operational structure that case life cycle design represents. Case management analysis might evaluate existing processes, but it does not define how they should function. Risk management and financial tools focus on specific aspects of the business rather than the overall lifecycle of cases.