What do flow rules represent in the case life cycle?

Flow rules play a critical role in the case life cycle as they define the sequence and structure of actions or tasks that need to be performed to achieve a particular outcome for a case. Specifically, flow rules represent the steps in a process that guide the progression from the start of a case to its resolution. They are designed to orchestrate how work gets done, detailing what actions should be taken when and by whom within the application.

In a typical workflow, these steps might include activities such as gathering information, making decisions, or assigning tasks to different users or teams based on certain criteria. The flow rules help ensure that the case progresses smoothly through its lifecycle, adhering to established business logic and processes.

While end states, decision points, and optional tasks may also exist within the broader context of a case, they do not encapsulate the comprehensive function of flow rules, which is to define the actual sequence of steps that the case follows. Thus, viewing flow rules fundamentally as the steps in a process captures their essential purpose within the case life cycle.