What do primary stages in a case life cycle lead to?

Primary stages in a case life cycle are crucial components that help define the flow and progression of work within a case management system. They represent essential milestones that guide the case through various tasks and processes until its resolution. The culmination of these stages typically leads to a business outcome.

A business outcome reflects the successful completion of the case, having achieved the intended objectives set forth at the beginning. For instance, in a service request case, the primary stages might include intake, processing, and resolution, which collectively ensure that the service is delivered effectively and efficiently, resulting in a positive business outcome such as customer satisfaction or fulfillment of an organizational goal.

The other options, while important in specific contexts, do not directly emerge as a result of the primary stages in a case life cycle. An application error may occur if there are issues in configuration or execution, but it does not represent the intended result of a case's workflow. A regulatory compliance check and a financial audit are examples of assessments that might be tied to certain cases, but they are not the ultimate goals of all case life cycles. Rather, they are specific considerations or actions that could be part of a broader process; thus, they do not align with the primary ultimate goal of achieving a definitive business outcome from the