What do processes in Pega define for a case?

Processes in Pega define the stages required to complete work for a case because they outline the sequence of tasks and activities that need to be performed to achieve a specific outcome. This framework ensures that all the necessary steps are clearly defined, providing a structured approach to handling cases through various phases until resolution. Defining these stages is crucial for effective case management, as it helps in tracking progress, assigning responsibilities, and ensuring that no critical steps are overlooked. This structure makes it easier to monitor workflows and ensures consistency in how cases are processed within an organization.

The other options, while related to aspects of case management, do not directly pertain to the definition of processes. Stakeholders are important, but they pertain more to roles and responsibilities rather than processes themselves. Technologies used can facilitate the processes but do not define them. Financial implications might be a consideration in broader case evaluation or decision-making but are not a defining aspect of the process structure itself.