What do service level milestones define?

Service level milestones specifically define a goal, a deadline, and a past deadline for a given service level agreement (SLA) in Pega. In the context of application development and process management, milestones are crucial to monitoring progress and ensuring that tasks are completed within a specified timeframe.

Milestones serve as benchmarks that help teams gauge whether they are on track to meet their service commitments. By identifying a clear goal as well as specifying a deadline, stakeholders understand what needs to be achieved and by when. Additionally, having a past deadline allows for accountability and helps to identify tasks that may be lagging behind.

The other options do not accurately encapsulate the primary focus of service level milestones. For instance, while objectives and deadlines may be relevant, the phrasing of "objectives, deadlines, and implementation dates" does not directly convey the essential elements of milestones as defined in the context of SLAs. Likewise, performance metrics and outcome criteria are more associated with assessing success after milestones are met, rather than the milestones themselves. Finally, actions, reviews, and assessments may pertain to activities related to managing a service level but do not emphasize the goal and timing aspects that milestones specifically capture.