What does "process automation" mean in the context of Pega?

In the context of Pega, "process automation" refers to the use of technology to perform tasks and manage workflows with minimal human intervention. This means that routine and repetitive tasks can be automated using Pega's capabilities, allowing businesses to enhance efficiency, reduce errors, and free up human resources to focus on more strategic activities.

By automating processes, organizations can streamline operations and ensure consistency in task execution. Pega provides a platform that supports the design, execution, monitoring, and optimization of automated workflows, making it easier to integrate various systems and improve overall performance. This approach is integral to digital transformation strategies that many organizations are adopting in order to remain competitive in a rapidly changing business landscape.

The other options do not accurately capture the essence of process automation in Pega. Manual processes signal a reliance on human effort, outsourcing does not inherently involve automation, and while automating customer service interactions is a specific application of process automation, it does not encompass the broader definition of what process automation means within the Pega framework.