What is a Pega case?

A Pega case is defined as a unit of work that represents an end-to-end business process. In the context of Pega, cases encapsulate all the necessary information, steps, and roles involved in completing a specific business objective or task. This holistic view allows for efficient tracking, management, and automation of processes within an organization.

By structuring tasks and workflows as cases, Pega facilitates better organization, oversight, and reporting on business processes. Each case can include various stages, tasks, and required approvals, reflecting the complexities of real-world operations. This approach aligns with Pega's focus on process-driven applications, ensuring that business processes are not only optimized but also adaptable to changing circumstances and requirements.

The other options do not accurately capture the concept of a Pega case. User activity records, programming languages, and reports are distinct components within the Pega framework, but they do not embody the comprehensive nature of what constitutes a case. A case specifically integrates various aspects of a business process, making choice B the correct and most relevant answer.