What is the function of a case type in Pega?

A case type in Pega serves as a central element for defining the framework within which work is organized and managed. Its primary function is to outline the specific tasks and decisions required to successfully resolve a case. This includes structuring the steps involved in the case lifecycle, which may encompass various stages such as initiation, processing, and resolution.

Each case type encapsulates the processes, data requirements, and business rules that guide how a case is handled. This structured approach ensures consistency and efficiency in managing cases, allowing teams to follow predefined workflows and make informed decisions based on the associated guidelines. Additionally, case types can be reused in different applications, promoting standardization across the organization.

Other options, while relevant in different contexts, do not describe the core function of a case type. Managing user permissions relates to security aspects of the application, analyzing risk assessments focuses on evaluating potential risks within a process, and scheduling meetings involves time management and communication strategies, none of which directly pertain to the defining and managing of tasks or decisions within a case.