What role tracks the progress of a case without processing it?

The role that tracks the progress of a case without processing it is the Interested party. An Interested party is typically someone who has a vested interest in the outcome of a case but is not actively involved in its processing. This role allows users to stay informed about the case's status and developments, though they do not engage in the actual handling or decision-making involved in the case itself. This is crucial in scenarios where stakeholders need to be kept up-to-date without needing direct interaction or manipulation of the case.

In contrast, the other roles, such as the Administrator, Owner, and Customer, typically have more direct involvement in the case management process. The Administrator usually focuses on system management and configuration, the Owner is responsible for the progression and outcome of the case, and the Customer directly interacts with the case, often seeking resolution or services. Thus, the distinction lies in the level of engagement with the case's progression, which clearly identifies the Interested party's unique position.