What term is used for actions that users can perform while working on a case?

The term "User actions" accurately describes the various actions that users can perform while working on a case within a system like Pega. This term encapsulates the range of tasks or interactions a user may undertake, such as filling out forms, making decisions, submitting information, or moving cases through different stages.

Identifying this term helps clarify the user’s role within the case management framework, emphasizing direct interaction with the system. Other terms, while relevant in certain contexts, do not specifically capture the full breadth of activities a user might engage in during case work. For instance, "Case activities" generally refers to specific predefined actions within a case, but doesn't express the user-focused perspective. "Task assignments" pertains more to delegating specific tasks to users rather than the range of potential actions by the user. "Process flows" indicate the overall structure or sequence of processes involved in case management but do not directly address user engagement. Hence, "User actions" stands out as the most fitting term.