What updates the status of a case with a Set status value of Pending-Approval?

The status of a case with a Set status value of Pending-Approval is updated by an automatic trigger. This is typically part of a process where conditions are predefined, allowing the system to change the status based on specific criteria or events. For example, an automatic trigger may be tied to conditions such as the completion of certain tasks, the arrival of required data, or the passage of time.

Automatic triggers help streamline workflows by ensuring that cases progress smoothly without needing constant manual intervention. They enhance efficiency and reduce the risk of human error, as the system can carry out updates consistently based on established rules and conditions. In scenarios such as a Pending-Approval status, an automatic trigger can be set up to update the case as soon as the necessary approvals are secured or after a designated time period has elapsed, maintaining the flow of the process.