Which flow shape is responsible for creating tasks in a work list or workbasket?

The utility shape is responsible for creating tasks in a work list or workbasket within Pega. This shape allows for the execution of various actions that can lead to task generation, such as assigning work to users or managing system processes. When a utility shape is used within a flow, it can trigger the creation of a task that will then appear in a user's worklist or be stored in a workbasket, depending on how it is configured.

Utilizing utility shapes effectively enables developers to design processes that properly distribute and manage work among users, ensuring efficient workflow and task management in Pega applications. This capability is essential for maintaining organization and processing work items in a business process.

In contrast, other flow shapes like the decision shape are used primarily for analyzing conditions and branching the flow based on those conditions. The subprocess shape defines encapsulated processes that may be reused in different areas of the flow but is not specifically for creating tasks. The end shape signifies the conclusion of a flow and does not create tasks.