Which of the following is used to illustrate how a case progresses through its life cycle?

The case life cycle design is the correct choice because it specifically represents the stages and processes that a case undergoes from initiation to resolution within the Pega platform. This design illustrates the flow of work, the various actions taken at each stage, and the transitions between different states of the case. It encapsulates how the case evolves over time, detailing pertinent information such as the roles involved, the required actions, and the overall progression.

The flowchart provides a visual representation of processes and workflows, but it may not capture the specific nuances and detailed structure of an individual case’s life cycle within the context of Pega. While a flowchart can be part of the visual representation, it doesn't inherently focus on the life cycle specifics of cases.

Standard Operating Procedures (SOPs) outline established methods and practices for performing tasks within an organization but do not specifically illustrate the dynamic progression of a case through its life cycle in the way that a case life cycle design does.

The audit trail records actions taken on a case for compliance and tracking purposes, offering a historical overview of what has transpired. However, it does not serve as a comprehensive illustration of the case’s life cycle progression, lacking the structured framework found in the case life cycle design. Thus, the