Which of the following questions should you ask when creating correspondence? (Choose Three)

When creating correspondence within the context of a business process or case management, it is important to consider various factors that ensure the communication is effective and serves its purpose.

One key question to ask is whether the correspondence will keep parties informed. This is crucial because effective communication ensures that all relevant stakeholders are aware of updates, necessary actions, or changes in the case. Keeping all parties informed is vital for maintaining transparency and fostering collaboration, which ultimately leads to better outcomes in the case management process.

Each of the other questions provides valuable insights as well. For instance, determining if the correspondence is necessary for the case ensures that time and resources are not wasted on unnecessary communication. Evaluating whether the correspondence can advance the case emphasizes the importance of aligning communication efforts with the goals of the case. Lastly, ensuring consistency with previous communications helps maintain clarity and avoids confusion for the parties involved. Thus, while each question holds importance, focusing on keeping parties informed is central to effective correspondence creation in a case management framework.