Which option best defines a Utility shape?

A Utility shape is designed to determine the flow of a case within a process. It serves as a decision point that helps guide the case to the next appropriate steps based on specific conditions or criteria. This makes it a critical component in orchestrating the overall progression of a case, enabling more dynamic and responsive workflows that can adapt as the case advances through various stages.

While other options describe important aspects of process flows, they do not encapsulate the primary function of a Utility shape. For example, representing the end of a process relates more to the End shape, while initiating tasks is more aligned with user-related activities rather than decision-making elements. Describing subprocess behavior pertains more closely to the subprocess shape, which focuses on encapsulating workflows within a larger context. Therefore, the defining role of a Utility shape is its ability to influence and dictate the progression of a case.