Which statement exemplifies a well-written business objective?

A well-written business objective is specific, measurable, achievable, relevant, and time-bound (often referred to as SMART). The chosen statement, which focuses on reducing inaccurate claims to less than 10 percent of all claims, fits this framework perfectly.

It specifies a clear target (less than 10 percent), relates directly to improving the accuracy of claims processing, and it is measurable. This means that success can be quantitatively determined through data analysis, allowing stakeholders to assess performance against this objective over time.

In contrast, the other statements lack these key characteristics. For instance, the statement about allowing concurrent users defines a capacity but does not provide a specific goal to work toward. The password requirement is clear but does not relate to a quantifiable business outcome that drives performance improvements or efficiency. The statement regarding HR VP approval is procedural rather than a measurable objective, lacking clarity on the intended impact or desired outcome.