Which term refers to work that results in a business outcome?

The correct answer is "Case." In the context of Pega and business process management, a case refers to a specific instance of work that encompasses all the activities, tasks, decisions, and processes related to achieving a particular business outcome. Each case is typically associated with a business goal, such as resolving a customer complaint, processing a loan application, or fulfilling an order.

A case is designed to manage and coordinate all the necessary elements required to deliver the desired outcome, making it a central concept in understanding how work is organized and tracked in Pega. By viewing work as a case, organizations can ensure that all related tasks and processes are streamlined and effectively contribute towards achieving that business result.

In contrast, while processes, tasks, and functions are essential components of business operations, they do not fully encapsulate the idea of a comprehensive end-to-end journey toward achieving a specific business outcome as a case does. Processes refer to the series of steps taken to achieve a business goal, tasks are individual work items within those processes, and functions relate to specific operations or roles within the workplace. However, a case captures the entirety of work focused on a singular objective, thereby underscoring its significance in representing work that leads to measurable business results.