Who is considered an "assigned user" in Pega's case management?

In Pega's case management, an "assigned user" refers specifically to a user responsible for working on and resolving a particular case. This designation is crucial because it identifies the individual tasked with managing the case's progression through various stages, ensuring that the necessary actions are taken to address the case effectively.

The assigned user typically takes ownership of the case, interacting with related tasks, resolving issues, and communicating with stakeholders as needed. This role is pivotal in maintaining workflow efficiency and ensuring that cases move towards resolution in a timely manner.

The other roles mentioned, such as those who monitor system performance statistics, administrate the Pega application, or provide technical support for users, play important functions within the system, but they do not engage directly with case resolution in the same way that an assigned user does. Therefore, the definition of an assigned user is distinctly aligned with the responsibilities associated with managing and working on specific cases.