Who is primarily responsible for the case processing actions?

The owner is primarily responsible for the case processing actions because they are the individual or entity who has been assigned authority and accountability for a specific case within the workflow. In Pega and similar case management frameworks, the owner is responsible for taking the necessary actions to move the case forward, which includes making decisions, updating case information, and ensuring that all required processes are completed.

The role of the owner is critical, as they have the most intimate knowledge of the case's goals and requirements, allowing them to take informed actions. Other roles, such as customers, inspectors, and observers, may interact with the case or provide inputs, but they do not hold the same level of responsibility for processing actions. The owner orchestrates the efforts of all involved parties to ensure successful case resolution.