Who typically receives the correspondence in a case?

In the context of case management, the user is typically the individual or party who interacts with the system to manage, process, or resolve the case. This means that they are often the primary recipient of correspondence related to the case. The correspondence could include updates, notifications, requests for information, and other communications necessary for the user to effectively engage with the case.

The user is directly involved in the workflow, and any documents, messages, or alerts generated during the case process are usually directed towards them. This focus on the user allows for streamlined communication and keeps them informed about the status and requirements of their case, enabling better management and resolution.

In contrast, administrators, end clients, and service providers may have different roles and levels of involvement in the case process. While they may also receive correspondence relevant to the case, it’s the user who is predominantly designated to receive direct communications that pertain to their specific interactions with the case in question.